FAQ

Is Pawlio a real, active store?

Yes — Pawlio is a genuine, active UK-based store selling thoughtfully chosen cat products. We're actively taking and fulfilling orders every day.

Do you ship internationally?

Yes. We currently ship to the UK, most of the EU (including Germany, France, Ireland, Spain, Italy, Netherlands, Poland, and more), and internationally to the US, Canada, Australia, New Zealand, Japan, South Korea, Singapore, UAE, Switzerland, Norway, Hong Kong, Malaysia, and Israel. Enter your address at checkout to see exact shipping cost and delivery time for your country.

How do I place an order?

Browse our products at pawlioworld.com, add what you'd like to your cart, then go to checkout. Enter your shipping details and payment method, and you'll receive an order confirmation by email, followed by tracking details once your order ships.

How can I contact you?

Use the contact form on our site, or reply to any order confirmation email. We aim to respond to genuine customer questions as quickly as possible.

Are you looking for marketing, SEO, or collaboration partners?

We handle our own marketing in-house and do not respond to unsolicited marketing, SEO, or 'collaboration' offers sent via email or contact form.