Refund policy

Returns

You may request a return within 30 days of receiving your order. To be eligible, the item must be unused, in its original condition, and in its original packaging. Please contact us at aloy86827@gmail.com with your order number before sending anything back, so we can confirm the return and give you the correct return address.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, or isn't what you ordered, contact us within 14 days of delivery with your order number and a photo of the issue. We'll arrange a replacement or a full refund, and you won't be charged for return postage in these cases. 

Change of mind If you simply change your mind, you're welcome to return the item within 30 days of delivery for a refund of the item price, provided it's unused and in its original packaging. Return postage in this case is the customer's responsibility unless we say otherwise.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Shipping costs are non-refundable except where the return is due to our error (damaged, faulty or incorrect item).

Exchanges

The fastest way to get a different item is to return the one you have and place a new order once your return is accepted.

Non-returnable items

For hygiene reasons, opened grooming and consumable items (such as catnip products) can only be returned if faulty or damaged on arrival.

Contact us

Questions about a return or refund? Email us at aloy86827@gmail.com and we'll get back to you as soon as we can.

Pawlio, United Kingdom.